Frequently Asked Questions
Everything you need to know about shopping with Nexa US.
What is the standard shipping time for orders within the US?
Standard shipping typically takes 3 to 7 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Nexa US accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order ships, you will receive an email containing a tracking link. You can also log into your Nexa US account to view your order history and real-time shipping updates.
Do you offer international shipping?
Currently, Nexa US focuses on providing the best service within the United States. We do not offer international shipping at this time, but we hope to expand soon.
How do I contact customer support?
Our customer service team is available Monday through Friday, 9 AM to 5 PM EST. You can reach us via the 'Contact Us' form on our website or by emailing [email protected].